I called ACF at 5, and at 8 that eve, Andy came by. I explained that we had a faucet break in the downstairs, and a flood had ruined a carpet in one room, a storage area, so we needed the carpet pulled up and the concrete underneath stained and sealed, and the rest of the downstairs floor, which was already stained concrete, needed resealing. He started to describe how we would need to pull everything out, living and dining room furniture, and when he saw my face, he said, here's another suggestion. And he proceeded to tell me to just pull out the carpet ourselves, paint the concrete a color that somewhat matches the floor in the adjoining room, and put a coat or two of Mop n Glo on all the floorings, old and newly stained. I felt relieved because with everything else we need to do, the drywall patching, painting, water-damaged kitchen cabinets pulled out and replaced, Andygave me a solution that was doable and cost-effective, a big concern as it doesn't sound like my insurance company wants to cover all that needs to be done. So, ACF didn't really perform their usual service for us, but I appreciate their advice and willingness to help. That says a lot in today's business climate. Oh, and Andy didn't charge me a cent for coming out!
- Anita R.